Lifetime Warranty: How you benefit from it
Trust is essential when it comes to products for you and your baby. We guarantee safe and high quality products for parents – thanks to our Lifetime Warranty – on a large selection of Babymoov products. The Babymoov Lifetime Warranty is available for all customers who reside in mainland UK. The Lifetime Warranty is for domestic use, and does not cover the use of a product for professional purposes.
How to activate your Lifetime Warranty
To take advantage of the Lifetime warranty, please register your product at babymoov.co.uk within 2 months of purchase. To do this visit babymoov.co.uk, click the ‘help’ button in the right hand corner of the screen, fill out the Lifetime Warranty form and upload your proof of purchase with it.
What you will need to provide
Proof of purchase
A digital copy (photo or screenshot) of your proof of purchase (a full receipt/order is required, we cannot provide you with a Lifetime Warranty for your product without one).
Name & Email Address
The Lifetime Warranty registration form will ask you to provide your full name, address and phone number.
Product code
The product SKU will start with ‘A0’. You will also need the batch number of your product; this can be found on the packaging and will be 8 digits long. It will look like this example 1021 2354
What does the Lifetime Warranty cover?
The Lifetime Warranty applies under the condition that the product is used in compliance with the instructions supplied and covers faulty parts. The Lifetime Warranty does not cover deterioration due to improper use, parts that are broken or that have fallen off, battery replacement, fabrics, consumable materials (dummies, bulbs…), natural wear and tear and some elements such as plastic.
Replacement of lithium batteries is included in your two-year standard guarantee. After two years, if stock is available, you will be able to purchase batteries via babymoov.co.uk. If the particular battery you require is no longer in stock, the whole product will be replaced under the terms of your Lifetime Warranty.
Every request for assistance under the Lifetime Warranty requires a video/photo of the fault or damage.
The Lifetime Warranty is non-transferable and applies exclusively to new products bought at a point of sale authorised by Babymoov.
How do I use my Lifetime Warranty?
Please contact our Customer Service team using the Help/? pop up icon located at the bottom right hand corner of any page on our website, using the ‘Product Support’ form. In the event of a technical problem covered by the Lifetime Warranty, your product will then be repaired or replaced as soon as possible.
Please contact our Customer Service team using the Help/? pop up icon located at the bottom right hand corner of any page on our website, using the ‘Product Support’ form. In the event of a technical problem covered by the Lifetime Warranty, your product will then be repaired or replaced as soon as possible.
For the first two years following your purchase, you are covered by the standard legal guarantee. By registering your product for the Lifetime Warranty your product is covered beyond this time for a further 2 years. To qualify for the Lifetime Warranty, your Babymoov product must be purchased as new directly from babymoov.co.uk or through our authorised stockists which you can find a list of here.
